An appointment or referral is not required if your pet is coming to SASH for an emergency. Your pet will be triaged and seen in order of urgency. Visit our emergency page for more information here.
If you are seeing a specialist, you will need a referral – the same way you would need one from your GP if you were going to see a specialist.
Your local veterinarian can refer you to us, or if you’ve presented at emergency, our team there can make a referral to a specialist for you.
Once you have a referral from you vet, please contact us on 02 9190 6805 to make an appointment. We will need :
Please do not feed your pet after 10pm the evening before, unless your pet is diabetic, or very young. Avain and Exotics pets such as birds do not need to be fasted.
Please be aware of our current COVID guidelines here.
During your appointment, the specialist vet will take down your pet’s full medical history. Then after your pet is examined, they will discuss any findings, initial diagnosis and if further tests or procedures (X-rays, blood tests, surgery) are required. Your pet might be able to go home with suggestions for management or treatment. But if further investigation is required, your pet may need to be admitted.
If your pet is admitted it will only be after all costs and treatments have been discussed. Remember surgery and some treatments can be expensive; so make sure to read through the treatment plan you have been given, and chat to SASH if you have any concerns. When your pet is admitted, a 50% minimum deposit is required.
Once admitted to SASH our team will regularly update you on your pet’s condition, but you can call reception if you have any specific concerns
When it’s time for your pet to come home, we ask that you settle your account at reception. If you have pet insurance, please ensure you have updated your insurance details in the portal. We may also be able to process your claim via GapOnlyTM
A summary of your pets medical condition, and next steps will be given to you and a detailed report will be sent to your local vet.
Even though your pet has been discharged with SASH, we will continue to work closely with you and your local vet to make sure your beloved pet has the smoothest recovery possible.
At SASH, we have a few payment options available for our clients which can assist to cover the cost of treatments if required. We do also accept cash as a choice of payment.
We encourage our clients to speak to our friendly Reception team if you would like any further information about the various payment options. You can also learn more about ZIP and VetPay by clicking on the logos below.
You can sign up for Zip Pay or Zip Money via their website and select SASH as the store name.
Once you have applied, you can download their payment app and use it to settle your account with SASH once your consultation is complete. We recommend researching these options prior to your appointment.
How to use Zip:
The below FAQ’s are from the Zip website. Please ensure you have read the information regarding repayments, interest and fees for Zip Pay and Zip Money prior to applying.
We’re partnered with 2 separate providers who offer repayment plans. If you are interested in a financing option, we recommend looking at these options before your consultation at SASH to ensure you can get the coverage you need.
VetPay specialises in financing veterinary care. They provide a 90 day pre-approval, with low interest rates for the term of your contract.
Visit https://www.vetpay.com.au/apply-for-vetpay/ to apply for Vet Pay online, and ensure:
We’ve partnered with GapOnly®, which means if you have pet insurance you might be able to claim your benefit at the time of consult, and only pay the remaining balance.
In the last 12 months, ~50% of claims processed at SASH were eligible for GapOnly® payments.
GapOnly® covers the following pet insurance providers:
If you have pet insurance, please have your provider name and policy number handy when you visit SASH and our friendly Client Services team can advise if your consultation or procedure is eligible for a GapOnly® payment. We can organise this payment while you’re in your consult.
We acknowledge the Wallumattagal people, Traditional Custodians of the land on which we reside in North Ryde, the Darkinjung people, Traditional Custodians of the land on which we reside in the Central Coast and the traditional Country of the Kaurna people of the Adelaide Plains and pay our respects to their Elders past and present. We recognise and respect their cultural heritage, beliefs and relationship with the land and recognise the continuing connection and contribution to this land.
