All SASH hospitals are open 24/7 all holiday season

Your Visit

We want to make your visit to SASH as smooth as possible.

We want to make your visit at SASH as smooth as possible

Looking for information about your visit to SASH? If so read on to find out everything you need to know.
Visiting the Vet
SASH Doctor with dog owners

Emergencies

An appointment or referral is not required if your pet is coming to SASH for an emergency. Your pet will be triaged and seen in order of urgency. Visit our emergency page for more information  here.

Making a specialist appointment

If you are seeing a specialist, you will likely be referred from your local general practice veterinarian. However, if you do not have a referral, please feel free to call us, with your permission we can contact your local vet for your pet’s medical history.

We will need:

  • Your name
  • Your pet’s name
  • Address
  • Telephone number and email address
  • A brief explanation of why your pet is unwell
  • Name of your vet and their clinic/practice name

On the day of your appointment

Please do not feed your pet after 10 PM the evening before, unless your pet is diabetic, or very young. Avian and Exotics pets such as birds do not need to be fasted.

What to bring to your specialist appointment

  • X-rays, scans or other information – this may also be sent to us in advance by your vet
  • Medication – please bring along any medication your vet may have prescribed
  • It is a good idea to make some brief notes about your pet’s illness e.g. any signs you may have noticed, dates of events or even a brief video. It is also worth making a list of your own queries or concerns before the consultation

What to expect during the appointment

During your appointment, the SASH vet will take down your pet’s full medical history. Then after your pet is examined, they will discuss any findings, initial diagnosis and if further tests or procedures (X-rays, blood tests, surgery) are required. Your pet might be able to go home with suggestions for management or treatment. If further investigation is required, your pet may need to be admitted.

If your pet is admitted it will only be after all costs and treatments have been discussed. Please take time to read through the treatment plan you have been given, and chat to SASH if you have any concerns. When your pet is admitted, a 50% minimum deposit is required.

Once admitted to SASH our team will regularly update you on your pet’s condition, but you can call any time if you have any specific concerns

What happens after the appointment?

When it’s time for your pet to come home, we ask that you settle your account at reception. If you have pet insurance, let us know. We may also be able to process your claim via GapOnlyTM

A summary of your pets medical condition, and next steps will be given to you and a detailed report will be sent to your local vet.

Even though your pet has been discharged with SASH, we will continue to work closely with you and your local vet to make sure your beloved pet has the smoothest recovery possible.

Payment Options

At SASH, we have many payment options available for our clients which can assist to cover the cost of treatments if required. We do also accept cash as a choice of payment. Please visit our Payment Options page for more information.

We encourage our clients to speak to our friendly Reception team if you would like any further information about the various payment options.