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Referring Vet Portal

Please select the SASH location you are referring a patient to

Our online referral portal is the quick and easy way to refer your patients to SASH, and stay up to date with their progress.

  • Refer patients quickly and easily 24/7
  • Share data between your practice and ours—such as medical records, laboratory results, and images.
  • Stay up-to-date on your patient’s status with automated notifications about check-in, patient condition, treatment, and more.
  • Set notification preferences and choose your preferred method of communication.

Frequently Asked Questions

Login Credentials

Please ensure you login via the correct platform, which is dependent on which SASH hospital you are referring your patient to.

You can retrieve your username by clicking the “User Name Help” link at the bottom of the login page. To do this, you will require your clinic email address. Usually, this is the same email address we use to send you clinical summaries.

Your username cannot be revised. It is the way the portal is able to uniquely identify your hospital in the system.

Yes, please navigate to the “reset” link on the login page

Referral Information

Yes. On the final tab of the eReferral submission, you can choose another non-electronic method of transferring the records over to the specialty hospital including, faxing, or sending them with the client. This helps us be prepared on where to expect your inbound information

Yes. This will be done on tab 4 of the eReferral submission at the bottom where it says Patient Files. On this tab, you will have the option to add images or records that are stored on your computer. Click Add File, type in a description of the file, then click Select File. From there, you will be able to attach images in your files directly to the eReferral submission.

Yes, but you must add one attachment at a time. To do this, select the file you wish to attach then click the Upload button. This will successfully attach your file to the eReferral. Repeat this process for as many documents as you’d like.

For this particular feature, the portal only keeps track of referrals that are submitted through the portal. If you refer a patient through calling, email, etc. the referral will not appear in this tab. If you’d like to take advantage of having your referrals be organized into an almost “virtual filing cabinet” of sorts, make sure you are submitting referrals through the portal.

Yes, but only if you submitted the referral through the portal. If you submit a referral through the portal, you can access the referral in the Patient Referrals tab. Here, you can choose to edit the referral and update it with additional information. SASH will receive an email notification letting them know the referral has been updated with new information

Patient Chart and Notifications

First and foremost, make sure you always double check your spam folder for an automatic notification from the portal.

If it is not there, double check your notification settings under your Profile and Settings tab in the portal to ensure your fax and email information are correct and up-to-date.

Lastly, check the portal online for a record you think may be missing. Documents including Medical Notes and attachments will automatically be sent out through the notification system, but all other documents including lab results, images, prescriptions etc. are ONLY visible on the portal.

SASH may include labs or images as attachments, which in those cases, those attachments would automatically be sent to your practice. For more information on what information is sent through the portal vs what is available only online to view, contact SASH.

. Please notify us if you are unable to view a document that says it is open for viewing. If you notice documents saying that they are pending after 24 hours, please inform us so that we can ensure that the record is finalized and sent to you

Patients remain active for 6 months on the portal. If you would like access after that time, please give us a call and we will reactivate the patient’s medical note.

You are in full control of what type of notifications are sent to you! To edit these settings, login to the portal and click on the Profile & Settings tab. Towards the bottom there should be a section titled Notification Settings. From here, you can decide what type of notifications you receive and the method in which you receive them. This is also where you can edit or add fax and email information for where the notifications are being sent to. When finished, make sure to click Update at the very bottom.

. First and foremost, make sure you always double check your spam folder for an automatic notification from the portal.

If it is not there, double check your notification settings under your Profile and Settings tab in the portal to ensure your fax and email information are correct and up-to-date.

Lastly, check the portal online for a record you think may be missing. Documents including Medical Notes and attachments will automatically be sent out through the notification system, but all other documents including lab results, images, prescriptions etc. are ONLY visible on the portal