COVID-19 Information

Protecting each other

Wearing masks (together with social distancing and stringent hygiene practices) significantly reduces the risk of COVID19 transmission.

As of 6 May, you MUST wear a mask when visiting SASH.

We have masks available if you are unable to bring your own

Social Distancing measures in place

 SASH remains open as an essential service. Our operating hours for specialists remain unchanged, with our emergency department continuing to provide the essential care you need 24/7.

To ensure the continuity of care for your beloved pets, please remain within 1.5m distance from other customers and specialists. We have hand sanitiser available for everyone to use and ask that you follow safe hygiene practices such as hand washing and coughing or sneezing into your elbow

Making an Appointment

Please call North Ryde on (02) 9190 6805 or Central Coast on (02) 4044 1779 to make an appointment as normal.

Our Client Services team will ask you a few questions about your health. These may include:

  • Have you been in contact with a suspected or confirmed case of COVID-19?
  • Are feeling unwell?
  • Do you have a temperature or a cough?


If you answered yes to any questions relating to COVID-19 risk, you should remain in your home for the required 2 week self-isolation period. If a friend or family member is bringing your pet to SASH on your behalf, please advise this to our Client Services Team and follow the recommended guidelines.

Arriving at SASH for your appointment

When you arrive at SASH (and you have not answered yes to any of the above questions) please come to reception and let our Client Services Team you are here.

Waiting room capacity requirements are in effect. If our waiting room has reached capacity (based on applicable social distancing guidelines), our Client Services team may request that you wait outside or in your vehicle.

Depending upon the time between when you made your booking and your appointment our friendly Client Services Team may re-ask a few questions about your health.

Your Consultation

When the specialist is ready to see your pet, and you are outside or in your car, we will call you or send an SMS to your mobile asking you to bring your loved one to the front door.

Only one family member can accompany your pet into our waiting area and consultation room. We understand that other family members may wish to be involved and are more than happy to dial them into the consultation or conduct the consultation outside. Please note: this does not apply to children, 12 years and under.

After your consultation, we will prepare your paperwork including any treatment plans or medication scripts. Please remain in the waiting room until this is complete, and you will be able to make payment.

Information for customers who have tested positive or been in contact with a person who has tested positive for COVID-19, Or have visited a "hot spot" location.

Arriving at SASH for your appointment

When you arrive at SASH, please remain in your vehicle send us an SMS (by replying to your appointment reminder) advising us of your arrival and your vehicle’s number plate.  If you do not have access to a mobile phone, knock on the door and someone will come out to assist you.

We will then ask you to wait in your car with your pet while we notify the specialist of your arrival. 

Your Consultation

When the specialist is ready to see your pet, we will call or send an SMS to your mobile asking you to bring your loved one to the front door.

If you answered yes to any questions relating to COVID-19 risk our nursing team will wear Personal Protective Equipment (PPE) when meeting you to ensure infection control. 

Once you have dropped off your pet, we ask that you return to the comfort of your vehicle. The Specialist will then call your mobile and talk you through the consultation. Where possible, this can also be done by a video call if you would prefer.

Once the consultation is complete, we will advise if your pet needs further testing or hospital admission, or if they’re ready to come home with you

Paperwork and Payment

After the consultation has been completed we will prepare your paperwork including any treatment plans or medication scripts.

We will then call or send an SMS to your mobile asking you to make your way back to the front entrance, where you will be able to make payment and be reunited with your beloved pet.

Maintaining mental health and well-being

It is crucial at this time that you maintain your own wellbeing, especially mental health. There are many resources available to assist you with managing anxiety

Some basic ideas include:

  • Pat your pets! There is a lot of research surrounding the positive impact pets have on our mental health.
  • Limit reading social media posts to once or twice a day for set periods of time. Scrolling through continual updates can overwhelm you.
  • While we are reducing physical social contact, ensure you reach out to family and friends to make sure you don’t feel isolated. Services like FaceTime, Zoom or Google Hangouts enable video conferencing – allowing you to chat with loved ones remotely.
  • Create a daily list of positive things and things you are grateful for.
  • Check in with elderly neighbours and other people in need in your community.

Can your Pet get COVID-19?

18 March 2020

Leading Veterinary Diagnostic Company Sees No COVID-19 Cases in Pets

Thousands of canine and feline specimens tested surfaced no positive results to date.

WESTBROOK, Maine, March 13, 2020—IDEXX Laboratories, Inc. (NASDAQ: IDXX), a global leader in veterinary diagnostics and software, today announced that the company has seen no positive results in pets to date of SARS-CoV-2, the coronavirus strain responsible for the coronavirus disease 2019 (COVID-19) respiratory outbreak in humans. IDEXX evaluated thousands of canine and feline specimens during validation of a new veterinary test system for the COVID-19 virus. The specimens used for test development and validation were obtained from specimens submitted to IDEXX Reference Laboratories for PCR testing.

These new test results align with the current expert understanding that COVID-19 is primarily transmitted person-to-person and supports the recommendation against testing pets for the COVID-19 virus. For dogs or cats presenting with respiratory signs, the recommendation is to contact a veterinarian to test for more common respiratory pathogens.

“Should leading health authorities determine it is clinically relevant to test pets for the COVID-19 virus, IDEXX will be ready to make the IDEXX SARS-CoV-2 (COVID-19) RealPCR™ Test available,” said Jay Mazelsky, President and Chief Executive Officer of IDEXX Laboratories. “Pets are important members of our family, and we want to keep them healthy and safe. We will continue to monitor COVID-19 and pet health across our global IDEXX Reference Laboratories network as this situation evolves.”

IDEXX Reference Laboratories is a global network of more than 80 laboratories united by a shared commitment to advancing pet care. IDEXX never stops looking for new ways to do more and discover more to enhance the health and well-being of pets, people, and livestock. Customers worldwide benefit from the company’s sophisticated network of veterinary reference laboratories in the United States, Canada, Australia, New Zealand, Japan, South Korea, South Africa, Brazil, and across Europe, which offer the most complete and advanced menu of tests in the industry. 

For the most up-to-date information on the risk of COVID-19 virus transmission to animals and COVID-19 disease, please visit the U.S. Centers for Disease Control and Prevention, the American Veterinary Medical Association, or the World Organisation for Animal Health COVID-19 resource pages. 

For additional resources from IDEXX, visit



Our Contact details

Sydney Hospital

(02) 9889 0289

Central Coast Hospital

(02) 4311 1311

Contact Details

T – (02) 9889 0289
F – (02) 9889 0431
E –


Level 1, 1 Richardson Place
North Ryde 2113


Contact Details

T – (02) 4311 1311
F – (02) 4311 1301
E –


2 Bounty Close
Tuggerah  2259