All SASH hospitals are open 24/7 all holiday season

Client Services

Join the SASH family - led by vets, loved by vets

Join a client services team like no other, in one of Australia’s fastest growing and most secure industries. At SASH, we are looking for client-centric individuals to work in our Contact Centre, Front of House, or a hybrid role consisting of both.

Contact Centre

  • Located at SASH HQ, North Ryde
  • State-of-the-art Genesys unified communications system
  • Office-based and work from home flexibility

Front of House

  • Client facing roles available at North Ryde, Western Sydney, Central Coast and Adelaide
  • Concierge roles
  • Architecturally designed client space

If interested, please have a look through our vacancies below. If you do not see a role that suits, please get in touch anyway, as we would love to hear from you.

There's nothing like SASH

SASH is Australia’s leader in specialist and 24/7 emergency veterinary services. Our network of world-class hospitals span across 4 locations and proudly employees over 700 team members. Despite our scale and structure, we have the personable culture, flexibility, and agility you would expect from a family business.

If you have worked in a client services or veterinary reception role before, you may be surprised that SASH is different:

  • We have a dedicated contact centre team that supports the whole SASH network, and are focused and dedicated on providing a positive client experience

  • Focused client care role, with no expectation to perform out of scope duties such as vet nursing, procurement, or practice management

Be a valued team member

Our philosophy is to provide a true team approach to the care of pets through our warm and caring Client Services team. 

Be part of a purpose driven organisation 

When you join our team, you’ll learn from the best, and be challenged and inspired by the passion and drive of those around you. We are an industry leader with a mission to provide our patients with the best and most up to date individualised care while supporting their owners with compassion. Veterinarians are comfortable referring their patients to SASH as they are treated with respect and are integral to the patient’s care. 


Whether you love animals or not, the most important criteria for our Client Services team is to be customer-centric. No previous experience at a vet clinic is necessary. If you are someone who is dedicated to customer service or are people person considering a transition into a customer-facing role from another profession, we would love to hear from you.

The SASH Client Services team is diverse in background. Many team members come from a customer service background, but equally valued, are our team members from other professions who were looking for a career change. Examples include those that have joined SASH from an education background, human emergency services, and hospitality. Regardless of your background, if you are interested in being an integral part of a team that makes a difference to the lives of people and their pets, please get in touch.

Benefits of working for SASH

Competitive salary packaging which scales according to performance and growth

Highly competitive, gender-inclusive, paid parental leave to all SASH parents including IVF and IUI leave

Access to cutting-edge veterinary services at a significant discount

Organisation that focuses on fostering a constructive, inclusive and diverse culture

Purpose driven organisation that is leading the Veterinary industry through innovation

Flexible working arrangements including working from home hybrid positions